jumpflex lifetime trampoline warranty

Lifetime Warranty

Model

This Lifetime Warranty is only valid for purchase with new HERO trampolines

Afterpay
Latitude GEM (NZ)
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With Jumpflex® HERO™ and MEGA™ trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300-$399 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating14,779 reviews
Jem A. Verified Buyer20 July 2025
5.0 out of 5 star rating
1 reviews
Amazing customer support, friendly and helpful staff
Jem A. Verified Buyer20 July 2025
5.0 out of 5 star rating
1 reviews
Absolutely fantastic trampoline! Highly recommend
Paige N. Verified Buyer14 July 2025
5.0 out of 5 star rating
1 reviews
Love this tramp was so easy to put up the kids love it
Kate C. Verified Buyer14 July 2025
5.0 out of 5 star rating
1 reviews
Amazing service and fantastic product, thank you
Chris B. Verified Buyer7 July 2025
5.0 out of 5 star rating
1 reviews
Great product, easy install and no trip hazard for kids. Our 14 ft jumflex stayed solid through some galeforce winds.
NZCL Verified Buyer6 July 2025
5.0 out of 5 star rating
1 reviews
Excellent Service through and through!
Kirsty M. Verified Buyer25 June 2025
5.0 out of 5 star rating
1 reviews
So easy to assemble, nearly could have done it all myself
Ian O. Verified Buyer22 June 2025
5.0 out of 5 star rating
1 reviews
Fabulous tramp. Grandkids are loving it . Quick delivery . Everything was top notch
Mark S. Verified Buyer18 June 2025
5.0 out of 5 star rating
1 reviews
Really easy to deal with, would recommend anyone buying a tramp make sure it’s jump flex!!
Mark S. Verified Buyer18 June 2025
5.0 out of 5 star rating
1 reviews
Better than the twister ones, would highly recommend anyone needed to leg down there tramp, also as a must get a cheap impact driver kit and these go into the ground super fast!!!
Kate C. Verified Buyer15 June 2025
5.0 out of 5 star rating
1 reviews
Over the last few weeks I have made a few orders to replace parts of our trampoline that is now ten years old. The service has been exceptional. I've been very well cared for. Each time NZ Post picked...
Jackie F. Verified Buyer7 June 2025
5.0 out of 5 star rating
1 reviews
Really awesome trampoline! My little grandsons just love coming to my home to “boing” for hours on end. It’s great exercise for me as well. Easy to assemble - my husband was away for work and this 54 ...

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ and MEGA™ trampolines.