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FAQs

Christmas Delivery

Make this Christmas one to remember! We recommend ordering early to avoid disappointment. The very last date to order is 9 December. After that is very risky and there is no guarantee it will be delivered prior to 25 December. After 16 December it will be too late for a Christmas delivery.

Shipping

Trampolines
$69 per trampoline ( Normally up to $250 )

Accessories
$10 per Jumpflex® accessory

Home delivery for a trampoline normally costs up to $250 due to the large size and weight of the boxes. We heavily subsidise this cost and only charge a flat rate of $69.

**Home Delivery Excludes: Chatham Island

Depending on your location, delivery can take anywhere from (approximately) 7 -12 working days. Our warehouse is located in Hamilton.

Please note:
As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

**Home Delivery Excludes: Chatham Islands

Yes you can

Pickup can be made from our Hamilton showroom and warehouse

760 Arthur Porter Dr, Hamilton

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how FedEx manages larger size deliveries. If in doubt check your tracking link for info about the different items in your order.

Payment Options

Credit Card Payment
Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.
Visa, Mastercard, American Express, Apple Pay and Google Pay 

secure payment

POLi Internet Banking
POLi allows consumers to make an online payment for goods and services or pay a bill online using the security and convenience of Internet Banking..

PayPal
If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Afterpay
No fees, no gotchas, no surprises Afterpay make it easier for you to get the things you love.
Learn more

No but we do accept Afterpay, which is pretty much the same thing.
Learn more

Warranty

About our Warranty

We have an unbeatable warranty! Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Flex Series
Warranty Break down

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 3 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust no larger than 2cm are not covered.

Jump Mat warranty does not cover any wear and tear. Holes no larger than 2cm in the Jump Mat are not covered. All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

It's easy! Just fill in our Contact Form with your order number and details of what has happened, and one of our customer support legends will get back to you asap.

Assembly

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.


Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.


Here's an easy to follow assembly video for our PROJAM, a fun trampoline basketball hoop, kids will love shooting some hoops and practicing their big air dunks!

FAQ'S

Jumpflex products

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our Assembly page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done here in little old New Zealand. The trampolines are manufactured in China in our purpose built factory.

Contact our superstar customer support team and we'll get you back up and bouncing in no time!

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 250kgs. Just take care and you'll be fine.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

Our guess is as good as yours. Na, just kidding. All known back in stock dates can be found on the product pages of the website. If there's no date and you're super-keen, you can use the "notify me" button to sign up for an email notification when the thing comes back onto the shelves.

Why yes, yes it will. To a certain extent. It's not a full weather cover though; more of a...uh..sun shade.

Our SmartShade™ is designed for any age, so long as they don't want to bounce very high :-) Really, it's best for kids 6-10 years old, as unless they're genetic freaks they won't be tall enough to hit their heads on the shade will jumping.

Not intentionally. We design these things to work best with our trampolines. We don't recommend trying to make it work as you might just end up heartbroken.

Yep, we have a showroom in Hamilton. Feel free to pop in and say hi!

Good question! The weight limit is 66kg and recommended for kids aged 1 - 7

We have a whole bunch of happy customers showing off their tramps on social on our Facebook or Instagram You can search using our hashtags #jumpflex #jumpflextrampolines #playforlife

AFTER-SALES SUPPORT

In the exceedingly rare event you should want to return one of our amazing products, all you need to do is fill in our contact form with your order details and reason for return, and one of our customer support gurus will be in touch asap.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

Email Support

Can't find the answer to your question? Feel free to contact us, we are always ready to assist you with any questions you may have in mind.

Contact us