Delivery

December Weekend Pickup Hours

Saturday Dec 2nd 10am - 2 pm | Hamilton head office will be open for pickups

Saturday Dec 9th 10am - 2 pm | Hamilton head office will be open for pickups

Saturday Dec 16th 10am - 2 pm | Hamilton head office will be open for pickups

Saturday Dec 23rd 10am - 2 pm | Hamilton head office will be open for pickups

Saturday Dec 24th 10am - 2 pm | Hamilton head office will be open for pickups


Holiday hours

Friday Dec 22rd - Hamilton head office will be closed for pickups

 

Monday Dec 25th - Phone support & Warehouse/Pickups is closed

Tuesday Dec 26th - 27th Jumpflex is open as usual

 

Thursday Dec 28th to 7th Jan- Basic phone support open | Warehouse/Pickups is closed

 - Basic phone support will be available during this time

 - However Dispatch/Pickup and Deliveries will be unavailable

 

Monday Jan 8th - Jumpflex is open as usual

 

Free Shipping

Free Shipping promotion applies to Classic100, Classic120 Classic140 Trampoline orders only.

 

 

How much is delivery?

 

Any Accessories

Any Trampoline

North Island
Flat Rate

FREE
$39.00

South Island 
Flat Rate

FREE
$59.00

Waiheke Island 
Flat Rate

FREE
$59.00

 

We use an external delivery company, Toll Logistics, therefore we can not guarantee time or day of your delivery. Orders are automatically dispatched upon full payment. Jumpflex can not delay dispatch or hold your order.

No deliveries will be made on weekends (Saturday or Sunday) or on Public Holidays.

All deliveries are calculated on the total products ordered cubic meter and weight based on your region/postcode. If you are having any issues with getting a shipping estimate, please double check you have entered in your correct postcode and region. Not every postcode will work due to mainframe database entry, some rural areas and new developments. Please, Google search your regional postcode if you are unsure or to identify the closest regional postcode in your area. If you are still having issues or difficulties please contact us by email or phone so we can assist you.

For any queries regarding a shipped order please contact Toll Logistics directly on 0800 865 569 and have your tracking details handy. It is up to the customer to check their tracking details for their consignments and advise if there are any issues with delivery. If your consignment has any damage to the boxes the customer must at the time of receipting and signing the delivery note the damage with the delivery driver and contact us.

If you are not home at time of delivery

The delivery driver from Toll will make an effort to contact the customer to gain authority to leave or an agreement on a suitable location to leave the consignment. If the Toll driver cannot make contact with the customer, the consignment will be taken back to the local Toll depot and a calling card will be left with the customer to contact Toll regarding redelivery or collection from the local Toll Depot. Authority to leave agreement means the right of responsibility and possession to the recipient. Jumpflex or Toll will not be liable for any loss or damage for authority to leave consignments.

Please note; for holiday seasons, please allow extra time for any possible courier issues due to the increased workload on the delivery companies.

 

Can I pick up?

Yes!

Pickup is available from 760 Arthur Porter Dr, Barbush, Hamilton
Mon - Fri: 9am - 5.00pm

You can also place an order with on of our team in store and pick up on the same day. We have eftpos, credit card and cash payment options and our friendly warehouse team will help load it into your vehicle.

Have a question?

Feel free to contact us, we are always ready to assist you with any questions you may have in mind.

Contact us

Rural Delivery Note

We have worked hard to make sure we are able to deliver door to door throughout all of New Zealand; Please note that for your order to be delivered to a rural address it will be passed over to a 3rd party delivery agent, this will result in an additional 3 - 10 business days for delivery. We recommend if possible to have your order delivered to a non-rural address such as your work address or a city address.

Fed Ex

Our Delivery Partner

Toll is the muscle behind delivering our amazing trampolines around the countries and directly to your door. This is no small feat considering each trampoline is close to 100kg's.
Track and Trace phone 0800 865 569

View delivery tracker
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